Folly Pools and Spas Effective Date: September 18, 2026

1. Introduction

At Folly Pools and Spas (referred to as “we,” “us,” or “our”), we are committed to protecting your privacy and helping keep your personal information secure.

This Privacy Policy explains how we collect, use, share, and protect personal information when you interact with our website at https://follypoolsandspas.com/, communicate with us, or use our services.

By accessing our website or using our services, you acknowledge this Privacy Policy. If you do not agree with this policy, please do not provide personal information through our website or services.

2. Information We Collect

We collect personal information to provide, support, and improve our services.

2.1 Personal Information When you contact us, request information, become a customer, or use our services, we may collect information such as:

• Full name

• Phone number

• Email address

• Service address

• Payment information, when applicable

We collect this information to respond to requests, provide pool and spa services, schedule appointments, communicate with customers and prospective customers, and provide necessary service updates.

2.2 Text Messaging Information If you communicate with us by text message, we may collect your mobile phone number, the content of your messages, and information related to your communications with us.

We may use this information to respond to inquiries, provide requested services, schedule appointments, provide service-related updates, communicate about your account or services, and respond to other requests you send to us.

2.3 Website Usage Data We may collect information about how visitors use our website, including:

• Pages visited

• Links clicked

• Duration of visits

• Browser type

• Device information

• IP address

We may collect this information through cookies, analytics tools, and similar technologies to improve website functionality and user experience. Please see our Cookie Policy below for additional information.

3. How We Use Your Information

We may use the information we collect for the following purposes:

• Service Provision: To process service requests, schedule appointments, provide pool and spa services, and manage customer accounts.

• Customer Communication: To respond to inquiries (including those initiated by text message), send confirmations, schedule appointments, provide service updates, and communicate regarding requested or existing services.

• Marketing and Promotions: To provide information about promotions, offers, or services when permitted by law and consistent with the consent you have provided.

• Website and Service Improvements: To understand how visitors use our website and improve our website, services, marketing, and customer experience.

• Payment Processing: To process payments and related transactions when applicable.

• Legal Compliance: To comply with applicable laws, regulations, legal processes, and other lawful requirements.

4. How We Share Your Information

We do not sell or rent personal information to third parties. We may share certain information in the circumstances described below.

4.1 Service Providers and Partners We may share personal information with service providers that help us operate our business and provide our services, including:

• Payment processors

• Website hosting providers

• Customer communication platforms

• Telecommunications providers

• Software providers

• Analytics providers

• Marketing service providers

These providers may only use personal information as necessary to perform services for us or as otherwise permitted by law.

4.2 Mobile Information and SMS Consent We do not sell, rent, or share mobile phone numbers, SMS opt-in information, or text messaging consent with third parties or affiliates for their marketing or promotional purposes.

We may share information with service providers that help us operate our text messaging services, including telecommunications, messaging, software, and technology providers, solely as necessary to provide those services. These providers are not permitted to use mobile information or SMS consent information for their own marketing or promotional purposes.

SMS opt-in information and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

4.3 Legal and Regulatory Compliance We may disclose personal information when reasonably necessary to:

• Comply with applicable laws, regulations, court orders, or lawful requests

• Respond to law enforcement or government authorities

• Protect our rights, privacy, safety, or property

• Protect the rights, privacy, safety, or property of our customers or others

• Detect or prevent fraud, misuse, security incidents, or technical problems

• Enforce agreements or other legal rights

5. Your Rights and Choices

Depending on applicable law, you may have certain rights regarding your personal information.

5.1 Access, Correction, and Deletion You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal requirements and exceptions.

5.2 Marketing Preferences You may opt out of promotional emails by using the unsubscribe option provided in those emails or by contacting us directly. You may opt out of text messages by replying STOP to a text message from us.

5.3 Cookie Management You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of our website.

6. SMS and Text Messaging

Folly Pools and Spas may communicate with customers and prospective customers by text message.

6.1 User-Initiated Text Conversations If you send a text message to Folly Pools and Spas, you are initiating the conversation and requesting that we communicate with you by text regarding your inquiry. We may respond to your message and continue communicating with you regarding your request, inquiry, appointment, service, account, or related matters. We do not use a user-initiated text conversation as automatic consent to receive unrelated recurring marketing messages.

6.2 Other SMS Communications If you separately provide consent to receive text messages from us, we may send messages consistent with the consent you provided. Messages may include:

• Appointment confirmations

• Scheduling communications

• Service reminders

• Service updates

• Account-related communications

• Responses to customer questions

• Requested information

• Other communications related to our services

Marketing or promotional text messages will only be sent when permitted by applicable law and consistent with the consent provided.

6.3 Message Frequency Message frequency varies depending on your interactions with us, your service needs, and the communications you request.

6.4 Message and Data Rates Message and data rates may apply depending on your wireless carrier and mobile service plan.

6.5 Opting Out You may opt out of receiving text messages by replying STOP. After you opt out, you will no longer receive text messages from us except as necessary to confirm your opt-out request or as otherwise permitted by law. If you later initiate a new text message conversation with us or separately provide consent again, we may respond to that new communication as permitted by law.

6.6 Help For assistance with text messaging, reply HELP or contact Folly Pools and Spas using the contact information listed below.

6.7 Consent and Purchases Consent to receive marketing text messages is not a condition of purchasing goods or services from Folly Pools and Spas.

7. Data Security Measures

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of personal information.

8. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that personal information from a child under 13 has been collected, we will take reasonable steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we may update the Effective Date shown at the top of this policy and provide additional notice when required by law. Your continued use of our website or services after an updated Privacy Policy becomes effective is subject to the updated policy.

10. Contact Information

If you have questions about this Privacy Policy or want to make a request regarding your personal information, please contact us:

Folly Pools and Spas Charleston, South Carolina Phone: 184 3925 1572 Email: follypoolsandspas@gmail.com Website: https://follypoolsandspas.com/

Cookie Policy

Folly Pools and Spas Effective Date: September 18, 2026

1. Introduction

This Cookie Policy explains how Folly Pools and Spas uses cookies and similar technologies when you visit https://follypoolsandspas.com/. Cookies help us operate our website, understand how visitors use it, and improve the website experience.

2. What Are Cookies?

Cookies are small files that websites may store on your device. They can help websites remember information, provide features, measure website activity, and improve performance.

3. Types of Cookies We Use

3.1 Essential Cookies Essential cookies help provide basic website functionality. They may be used to:

• Enable website navigation

• Support website features

• Maintain website security

• Remember necessary website settings

3.2 Analytics Cookies We may use analytics tools, including Google Analytics, to better understand how visitors interact with our website. Analytics information may include:

• Pages viewed

• Time spent on the website

• Device and browser information

• General usage patterns

• Referral information

Google may process information according to its own privacy policies. Google Privacy Policy: https://policies.google.com/privacy

4. How to Manage Cookies

You can manage cookies through your web browser settings. Depending on your browser, you may be able to:

• Accept or reject cookies

• Delete existing cookies

• Block certain types of cookies

• Configure cookie settings for individual websites

Disabling certain cookies may affect website performance or functionality.

5. Updates to This Cookie Policy

We may update this Cookie Policy periodically. When changes are made, we may update the Effective Date shown above.

6. Contact Information

If you have questions about this Cookie Policy, please contact us:

Folly Pools and Spas Charleston, South Carolina Phone: 184 3925 1572 Email: follypoolsandspas@gmail.com Website: https://follypoolsandspas.com/